Delhi Unified School District

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Parent Portal FAQ

FAQs

I had an Aeries account before in Delhi – will my account still work?
Yes! You will use the same website https://dusdparent.delhi.k12.ca.us  email login, and password as you used to access the system in the past. If you have forgotten your password, click the “forgot password” link on the login screen.
 
 
I had an Aeries account before at another school District – will my account still work?
Unfortunately not. Aeries does not interlink between districts so you will need to created a new account with us at:https://dusdparent.delhi.k12.ca.us. Contact your child's new school for your Aeries account registration information.
 
When I created my account, one of my children was already attached to my email but the other was not. How do I add my other child?
If the email account that is being used to create an account is attached to the student in the school’s database, parent accounts can be linked automatically in most cases. To add your other child, use the information you received from the school to add the child. 

I entered my cell phone number when registering and was denied, so I was not able to add my child to my account. What should I do?
A home phone number must be listed in the student database at the school your child attends in order to create an account. If you do not have a home telephone number, please contact the school and have them add an alternate number or cell phone number as your child’s home telephone number. Once this is done, you will be able to add the child to your account using that number.

I forgot my password. How do I get a new one?
On the main login page, there is a link called “Forgot Your Password?” Click on this link and input your email address you use to login. Follow the instructions and you will receive an email with temporary login information. The email will be coming from dusdaeries@delhiusd.org so you should add this email address to your contact list or trusted senders list. If you do not receive an email within 10-20 minutes, please check your spam folder or return to the screen and check that your email was spelled correctly. 

I want to change my password. How do I go about that?
Once you have logged into your DUSD parent portal account, go to the “Options” link on the far right side. One of the options is to change your password. Please click on this link and follow the directions.

Parents are divorced and the second parent would like their own account. Is this possible?
Yes. Another parent can create an account if there are no restraining orders in place. Both parents can use the same student information to add a student to their own account using different email addresses.  Parents MUST come to consensus on the information to be provided to the school.

My Email address has changed or will be changing. How do I go about changing my account to my new email address?
You may change your email address (which serves as your user id and login) by logging into the portal and going to the “Options” link on the far right side. Simply click on the “Change Email” link and follow directions. If your email address has already changed and you no longer have access to your old email address, that will not alter the process. You can still login using the old email address and your password. Once logged in, you follow the instructions above.

You will receive a warning.  Enter your old email address and password.  Enter your new email address, and select the “change Email address” button.  If you do not receive an email to your new address, please check your “junk” or “spam” email folder.  Once you have confirmed the email change, you will use this new email address for your login name.

I am trying to create an account and I need a verification code. I am using the confirmation code from the email when I created my account but it is not working. How do I get a verification code?
The verification code is a secure piece of information that attaches a particular student to a AERIES.net Portal account. This is completely separate from the confirmation code. The verification code must be obtained from the school or may be mailed to the home address listed in the student information system.

We have moved or will be moving to another DUSD school. Do I need to create another Parent Portal account?
No. Provided the student has transferred to another school within DUSD, you will be able to access that student’s information as soon as the enrollment at the new school is complete.

Any technical questions or difficulties should be emailed to aeries_help@delhiusd.org