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Chromebook Help

For Students TK - 6th

Chromebooks are issued in groups on protective charging carts to teachers making it their responsibility to troubleshoot problems and seek help when issues arise.

  1. If a student has a Chromebook issue and brings it to your attention, try troubleshooting to resolve the issue or narrow down the problem.
    1. Is it a username/password issue?
    2. Is the Chromebook connected to the wifi?
    3. Webpage Issues
      1. Fix "Aw, Snap!" page crashes
      2. "This webpage is not available"
      3. "The following plug-in has crashed"
    4. Hardware Issues
      1. Touchpad isn't responding
      2. Keyboard isn't working
      3. Battery won't charge
        1. Make sure that your charger or adapter cables are securely connected to your Chromebook.
        2. Make sure that the power outlet is working. If not, plug your Chromebook into a working power outlet
        3. Unplug your charger from the wall and your Chromebook, then plug it back in.
        4. Charge the device for at least 30 minutes.
    5. System Issues
      1. Chromebook is slow
      2. Chromebook crashes or freezes
        1. Turn off your Chromebook, then turn it back on.
        2. Close all your apps and browser windows.
        3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + R.
        4. Reset your Chromebook.
      3. Chromebook won't turn on
        1. Make sure that your charger or adapter cables are securely connected to your Chromebook.
        2. Make sure that the power outlet is working. If not, plug your Chromebook into a working power outlet.
        3. Unplug your charger from the wall and your Chromebook, then plug it back in.
        4. Charge the device for at least 30 minutes.
        5. If these steps don't fix the problem, reset your Chromebook.
        6. If resetting your Chromebook doesn't work, contact IT with a service request ticket for more help.
  2. If troubleshooting does not resolve the issue, please put in a service request ticket with the IT Department to assist.
    1. Make sure to mention what room number you are in, your updated phone extension, and what cart number the Chromebook came from.

For Students 7th-12th

Chromebooks are issued individually to students making it their responsibility to troubleshoot problems and seek help when issues arise.

  1. Try using the troubleshooting steps above first to narrow down or resolve the issue.
  2. If the problem persists, send the student to the McCandless Library for assistance during their breaks. Remind students they can also go before school or afterschool if they do not want to go during their breaks. Do not send them during class time.
  3. See the McCandless Library Chromebook page for more